Contact us with detailed photos of the issue and include the order number. We will try to respond within 48 hrs. We may request additional information. All issues will be evaluated on a case by case basis using the information provided.
Custom products are non-refundable. Products with mechanical issues or defaults are usually replaced. Please contact us with your concerns and we will handle each concern individually.
What is the refund/return policy?
Custom products are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range.
Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, OBS does not cover the shipping cost of a returned item. Returns must be received within 30 days.